Digital Experience Leader | Human-Centered Designer

I’m a passionate CX and Digital Transformation Leader with over a decade of experience in technology-driven service design. I thrive on collaborating with people to create solutions with them, not just for them—blending human-centered design with innovative technology to drive seamless, future-proof customer experiences. With a strong track record of leading cross-functional teams, I’m always looking for new ways to transform customer engagement strategies and make a real impact.

CX Strategist

U.S. Federal Government

Office of the Chief Information Officer, Customer Experience Directorate

UX Design

6+ Years Experience

Brand & Graphic Design

10+ Years Experience

Community Organizer and Speaker

Engagements

 

 

“Hector is motivated to go beyond to provide the best talent in all task of his work group.”

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Let me help solve your design problems and create an imaginative experience.