Award-Winning People-Centered Design Champion

As a human-centered designer, I center real people to build accessible, positive, and empowering service experiences across sectors.

“Hector is a visionary human-centered technologist and CX leader who exemplifies what it means to build with, not just for, the public.”

Great visual design is cool—it's the thoughtful, intentional design work underneath that gives it meaning and makes it a complete, memorable experience.

CX Strategist

6+ Years Experience

UX Design

10+ Years Experience

Brand Design

15+ Years Experience

Portfolio Latest:

Designing for the Vulnerable

Portfolio Latest: Designing for the Vulnerable

“Hector is motivated to go beyond to provide the best talent in all task of his work group.”

Here’s what I do.

  • CX Strategy & Frameworks

    Building frameworks and strategies to operationalize and align customer experience. 

  • Human-Centered, Trauma-Informed Design

    Crafting trauma-informed experiences based on deep cultural understanding and empathy.

  • Service Mapping & Systems Strategy

    Mapping services and systems to deliver seamless, customer-centered experiences.

  • CX Training & Culture Building

    Creating training and CX capacity-building initiatives to foster a customer-centered organization.

  • Digital Transformation & Scalable Systems

    Designing digital solutions and scalable systems to drive transformation and growth.

  • Cross-Functional Leadership

    Leading cross-functional teams to create exceptional customer experiences.