Customer Experience Leader | Human-Centered Designer
I’m a passionate CX and Digital Transformation Leader with over a decade of experience in technology-driven service design. I thrive on collaborating with people to create solutions with them, not just for them—blending human-centered design with innovative technology to drive seamless, future-proof customer experiences. With a strong track record of leading cross-functional teams, I’m always looking for new ways to transform customer engagement strategies and make a real impact.
CX Strategist
Department of Homeland Security
Office of Chief Information Office, Digital Service
Community Organizer and Speaker
I love cake!
Having an awesome visual design is just the icing on the cake. But the experience that calls for the occasion is what makes life beautiful.
I am motivated by smart design that prioritizes the user. This allows for an experience that goes beyond just a good look and creates an enjoyable service.
