About Me.
I grew up in the upbeat, fast paced and influential Washington, D.C. metropolitan area.
My skills are a direct result of the diversity of my upbringing which pushes me to create and refine creative and progressive solutions for any product and service. I also have an immense passion for my community with deep volunteer experience.
My solutions reflect a passion for smart human-centered design.
I've worked with clients and organizations such as; Congressional Hispanic Caucus Institute (CHCI), Central American Resource Center (CARECEN), Potomac Conference of Seventh-day Adventists, Arise SDA Church, and various other ministries, organizations, and private clientele.
I am currently a CX Strategist at the Department of Homeland Security where I work alongside high-impact service providers such as FEMA, CBP, and TSA. Previously I was a director of Customer Care at Colonial Parking. As a strategist with director experience, I’ve had the privilege to create positive experiences for customers and clients through various forms and mediums.